At Schneider Containers (SC), we are dedicated to providing our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your satisfaction.

Return Eligibility:

1. Unused Condition: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

2. Within the Return Period: You must initiate the return process within 28 days from the date of delivery.

Return Process:

1. Contact Us: To request a return, please send an email to contact@schneidercontainers.com with the subject line “Return Request.” Include your order number, the item(s) you wish to return, and a brief explanation of the reason for the return.

2. Approval: Our customer support team will review your request and respond to you within 10 business days with instructions on how to proceed if your return is approved.

3. Return Shipping: You will be responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the product.

4. Restocking Fee: 5% of product price. 

Refunds:

1. Refund Processing: Once we receive and inspect the returned item, we will notify you of the status of your refund.

2. Refund Amount: Refunds will be issued for the cost of the returned item(s) minus any applicable restocking fees and the original shipping charges. Restocking fees may apply and will be communicated during the return process.

3. Refund Method: Refunds will be processed using the original payment method used for the purchase. Please note that it may take several business days for the refund to be reflected in your account, depending on your payment provider.

Non-Returnable Items:

Certain items are non-returnable, including:

• Customized or personalized products.
• Items that have been used, damaged, or are not in their original condition.
• Items not returned within the specified return period.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us at contact@schneidercontainers.com within 7 days of receiving the product. We will work with you to resolve the issue and provide a replacement or refund.

Contact Us:

If you have any questions or need assistance with the return and refund process, please contact our customer support team at contact@schneidercontainers.com.

Note: This Return and Refunds Policy is effective as of reception date. We reserve the right to make changes or updates to this policy. Please refer to our website for the most up-to-date version.